Policies

PRODUCTION TIME

Byrashamansour jewelry is made to order and handmade in Dubai, United Arab Emirates. With each piece being made to order with extraordinary care and detail, please allow up to 2 to 3 weeks (excluding holidays) for production. Additional production and shipping delays may occur due to any force majeure causes.

Please email hello@rashamansour.com if you have any urgent shipping requests.

After your payment has cleared and your order is completed at checkout you will receive an automated email of your invoice. Please note this email may be located in your SPAM/JUNK folder if you are ordering from us for the first time.

We truly appreciate your support of our products. If any issues arise with your order, we will communicate with you immediately and work to resolve it.

RETURNS & CANCELLATIONS

RETURNS:

As each piece is made to order, outside of repairs and issuing a claim of defect, we do not accept returns. If your piece has been damaged or is defective please email hello@rashamansour.com within 24 hours. Custom made pieces by order directly from the designer cannot be returned unless the item is damaged or there was an error in the order.

ORDER CANCELLATIONS:

If you cancel your order within 12 hours you will receive a refund. However after 12 hours you are subject to up to a 50% fee on the original price based on the materials of the piece and the amount of work that has already been done.